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FREE DELIVERY OVER HKD350(Hong Kong and Macao)

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SHIPPING POLICY

​Shipping Methods:
Yumthé does ship everywhere in the world, so you may shop for yourself or send gifts to your overseas friends and relatives. We will preset your registered address as shipping address. If the shipping address is different from the registered address, please change it in "Shipping address". 

Local (for deliveries to Hong Kong & Macau)
For orders in Hong Kong&Macau, we will use local courier service as our delivery company. Below is the summary of shipping rates per order:
Shipping Method Shipping Fee Net Order Amount
less than HK$350: Local courier service HK$80

HK$350 or above: FREE

 

Taiwan

For orders delivered to Taiwan, we are glad to provide Expedited Shipping for all orders. Below is the summary of shipping rates per order:
Shipping Method Shipping Fee Net Order Amount
less than HK$500: Expedited Shipping HK$200

HK$500 or above: FREE


China (for deliveries to Mainland China)
For orders delivered to China, we are glad to provide Expedited Shipping for all orders. Below is the summary of shipping rates per order:
Shipping Method Shipping Fee Net Order Amount
less than HK$800: Expedited Shipping HK$200

HK$800 or above: FREE


Oversea (for deliveries outside Hong Kong & Macau & China)
Yumthé.com gladly accepts orders from outside Hong Kong. We use Expedited Shipping service for all orders. Below is the summary of shipping rates per order:
Shipping Method Shipping Fee Net Order Amount
less than HK$2000: Expedited Shipping HK$350

HK$2000 or above: FREE


Kind reminder: Regulations by China Customs
There is limitation for parcel deliver to Mainland China. Please click HERE for details.
An ID copy may need for Customs Clearance. Details please refer to "Shipping Methods (for deliveries to China)"(only Chinese version available).
If order returned to us due to customer refuse to pay tax or unable to make import declarations, customer will be responsible for the return shipping fee, resend shipping fee and /or 25% re-stocking fee for order cancellation. For details, please kindly refer to Customs & Tax and Undeliverable orders。 

Oversea (for deliveries outside Hong Kong & China)
Yumthé gladly accepts orders from outside Hong Kong. We use Expedited Shipping service. Please note that we do not deliver to P.O. Boxes and hotels. Below is the summary of shipping rates per order:
# No single order can exceed 2 kg. If your order is over that limit, we will automatically separate them into several orders to meet the weight requirement. You will be notified all the tracking numbers by email. 

Title of Products, Documents and Fees to Import
All title and risk of loss and damage of products will be passed to customer when order is dispatched by Yumthé. Yumthé will deliver the products according to customer's instructions. For the delivery to the countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain license or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the license or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of Yumthé and cannot be foreseen by Yumthé. As such, Yumthé will not pay, nor be held responsible, for any such fee/charge, or the license or registration. Should the product be seized by the authority of the destination or stopover or transfer point during the delivery, customer should be responsible to any loss incurred. Yumthé will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or license requirements. If the product package is under any circumstances rejected and returned to Yumthé, the title of the products will be transferred to Yumthé, and you will be responsible for the return shipping charges and a re-stocking fee of 25% of the total product purchase price. 

Shipping Advice
We will send a Shipping Advice email to you after we have dispatched your order. The majority of our orders are shipped within 2 - 5 business days after placing the order online. You can expect to receive this email within the 2 - 14 business day timeframe. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.
If you do not receive the Shipping Advice email, your email service provider or email software may have blocked our emails. Please contact us to declare "Cannot receive emails". 

Delivery time
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-21 business days (excluding the day placing the order) depending on the delivery country.
These are estimated delivery times only and we shall not be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although Yumthé cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
Business Days: 10:00 am - 5:00 pm(GMT+8) Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
In the event of an out of stock item, included in an order, the remaining in stock items will be shipped without prior notification. If the previously out of stock item becomes in stock after the order has shipped, we are unable to ship the item as a supplement to your previous order. Please make a new order for the item. 

Undeliverable orders
Occasionally orders are returned to us as incorrect address, P.O. Box and hotel address, unsuccessful delivery attempts, refusal to pay tax/ refusal to provide ID copy/ unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 25% of the value of products.
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged as the follow:

Location Handling Fee(per parcel)
Hong Kong & Macau & Taiwan HK$50
China HK$150
Oversea HK$250

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